Affiliate FAQs

Q. Where can I get any support that I may need?
Q. Do I have to provide product support?
Q. What commission is offered for National Alert Registry?
Q. Can I change my account information or password after I sign up?
Q. Does my website qualify for the HDP affiliate program?
Q. What forms of advertising are permitted in promoting HDP products?
Q. What kinds of advertising are prohibited by HDP?
Q. Can I contact someone for an answer to a question not listed here?
Q. What is Net Detective PLUS?
Q. How much do I earn when my customer upgrades their Net Detective program to Net Detective PLUS?
Q. Do you have cookies?
Q. Do you offer bonus incentives on high-volume sales?
Q. What's my linking code?
Q. How will I know how much I have earned?
Q. What's the minimum payout?
Q. How do you know when a sale has been made?
Q. When will I get paid?
Q. How am I guaranteed payment for sales from my site?
Q. Where can I find the banners that HDP offers to webmasters for promotion?
Q. Can I change or personalize the banners and images provided by HDP?
Q. How should I design my website?




Q. Where can I get any support that I may need?
A. We have an in-house experienced affiliate manager who can help you with your questions and problems.

Q. Do I have to provide product support?
A. No. We have teamed up with CustomerCareDotCom, a leading online support company comprised of top-notch customer care professionals. They are available seven days a week to provide your customers with insight on all HDP's products. Once a sale is made, we take care of everything.

Q. What commission is offered for National Alert Registry?
A. Earn $9 per customer (This is 90% of the total initial cost).

Searches are free, and this service is extremely viral. Already over 6 million people have searched their neighborhood.

$1,000 Bonus to the top 3 new affiliates That is correct, as a way to introduce this exciting new affiliate program, the first 3 (new) affiliates to generate 100 paid customers will earn a $1,000 bonus each.

Q. Can I change my account information or password after I sign up?
A. Yes. Visit http://affiliates.hdpublishing.net. After logging in with your username and password, you will be able to edit your settings by clicking on the "Resources" link at the top of the page then "My Profile" . You can change everything from your password, e-mail address to the "payee" information on your commission check.

Q. Does my website qualify for the HDP Affiliate Program?
A. Most web sites will qualify to participate in the program; however, we may reject web sites that we determine unsuitable. Examples of sites that would not qualify for participation include:

• Sites that promote sexually explicit material
• Sites that promote violence
• Sites that promote discrimination based on race, sex, religion, national origin, physical disability, sexual orientation, or age
• Sites that promote illegal activities
• Sites that violate intellectual property rights.

Q. What forms of advertising can I use to promote HDP?
A. Affiliates are welcome to promote their websites, but naturally, any promotion that mentions HDP products could be perceived by the public or the press as a joint effort. Therefore, any use of our name in such promotions must be pre-approved by HDP. This includes advertisements, press releases and mailings.

Q. What kinds of advertising are prohibited by HDP?
A. Certain forms of indiscriminate advertising, commonly referred to as "spamming" are unacceptable as they could cause damage to our brand name. Prohibited forms of advertising include the use of unsolicited commercial e-mail (UCE), postings to non-commercial newsgroups and cross-posting to multiple newsgroups at once. In addition, affiliates may not advertise in any way that effectively conceals or misrepresents their identity, their domain name or their return e-mail address. Mailings are acceptable only if the recipient is already a customer or subscriber to the Affiliate's services. In addition, recipients must have the option of removing themselves from future mailings. (See CANN-SPAM act of 2003) Newsgroup postings are acceptable only in newsgroups that specifically welcome commercial messages. When in doubt, consult the newsgroup FAQ section or ask the moderators to be sure your message is acceptable in that newsgroup. Affiliates must also clearly represent themselves and their websites as independent entities from HDP. In any forum or media, affiliates are expected to honor the advertising practices and restrictions that are commonly considered acceptable by its audience. Failure to honor this code of conduct can result in immediate termination of an Affiliate's account, and loss of all commissions earned.

Q. Can I contact someone for an answer to a question not listed here?
A. For answers to additional questions please contact our Affiliate Manager, Jan Lemkow, via our Customer Support Form.

You can also visit our blog.

Q. What is Net Detective Plus?
A.Net Detective PLUS is a subscription model upgrade program to Net Detective which will give your customers the opportunity to access 4 additional databases. When they choose to upgrade, they are given a 3-day trial for $9.95. (non-commissionable) If they do not cancel within the 3 day trial period, on the 4th day they are billed $29.95 (also, non-commissionable to affiliates) each month until they cancel their subscription.

Q. How much do I earn when my customer upgrades their Net Detective program
to Net Detective PLUS?
A.The initial $9.95 3-day trial, is non-commissionable to the affiliate. The $29.95 per month subscription cost to the customer is also non-commissionable.

Q. Do you have cookies?
A.Last referrer cookies are set at 120 days. The affiliate who converts the sale, receives the commission.

Q. Do you offer bonus incentives on high-volume sales?
A.Yes! You can earn additional commissions based on your volume. Please contact Jan Lemkow at HD Publishing Group.

Q. What's my linking code?
A. Your linking code can be obtained by logging into your affiliate account at: http://affiliates.hdpublishing.net with your username and password and clicking on the "Resources " tab then the "Links" tab.

Q. How will I know how much I have earned?
A. We provide 24-hour Real Time Stats on all Affiliate Accounts. Go to: http://affiliates.hdpublishing.net Log-in using your username and password and you will be given access to your account records. Here, you can track the number of clicks, sales and commission owed to you at any given time. Use this information to evaluate your performance with our program and adjust your marketing efforts accordingly.

Q. What's the minimum payout?
A. The HDP minimum payout (threshold that must be met before a check is cut) is $25.00.

Q. How do I know when a sale has been made?
A. You will see sales reflected in your stats and you can choose to receive an e-mail confirmation of each sale when you sign up.

Q. When will I get paid?
A. HD Publishing Group sends Affiliate Commission checks out each month. We are very dependable in this respect and generally send out the checks on or before the seventh of each month. In addition, affiliates may opt to receive their payments via ACH (direct deposit) by going to their profile at http://affiliates.hdpublishing.net and adding their banking account information to the secure form located on that page. For International affiliates - wire transfers can be set up providing the volume is acceptable.

Q. How am I guaranteed payment for sales from my site?
A. You are assigned a unique Affiliate Link Code. Orders from your personal web page use the special format that includes this code. Every time a customer follows the link from your page to the HD Publishing Group product page, this unique code tells us that your affiliate account generated the customer and you will be credited for that sale.

Q. Where can I find the banners that HDP offers to webmasters for promotion?
A. Once inside our Affiliate Zone, you will find all the marketing resources you'll need to get started. Log into your affiliate account in the Affiliate Zone at: http://affiliates.hdpublishing.net and click on the "Resources" tab at the top of the page. This will open sub-categories of "Links" and "Banners".

Q. Can I change or personalize the banners and images provided by HDP?
A. Each of the images we've created for you is intended to represent our brand name and logo in a consistent fashion. We strongly encourage you to use the images as presented. If you feel that you must build something larger or more unified with your web site's overall design, you must submit all proposed graphics for our approval prior to displaying them online or in print.

Q. How should I design my website?
A. Every Affiliate site is unique. We do however offer a standard page template for each product which you can download to your computer by clicking on the "Site Creation Tool" link in the Resources section of your affiliate stats page. In most cases, Affiliates will have a pre-existing website in place when they join the program. You will be most successful if you make your recommendations or links to HD Publishing Group look and feel like the rest of your site. Of course, if you don't yet have a website, your options are endless. We simply encourage you to give the site its own unique personality and keep your target audience in mind while you create.